Complaint Cell: + 4567 4567

Information Technology

1.1 IT Department

In the Board, the Online Oracle Enterprise Resource Planning (ERP) system had been implemented in April 2007. The following Computer application modules have been implemented in Head office, 15 Area offices, 200 Depots offices,2 Stores, Quality Control Wing, Sewerage Treatment Plants, Region 1, Region 2 and Training Centre.

  • Billing and Collection (Oracle Receivables)
  • Payables, Receivables, Cash Management, Fixed Assets, Projects and General Ledger (Oracle Financials)
  • Oracle Purchasing and Oracle Inventory.
  • Payroll, GPF and Pension (Visual basic & Crystal Reports, Integrated with Oracle apps)
  • New water & sewer connection
  • Complaints Monitoring system (Oracle Teleservices)

1.2 Web Based Application for collection of water taxes and charges

A web based application for collection of water taxes & charges and property tax have been implemented in 76 Common Collection Centers(CCC)located at Metro water Depots and 200 TACTV Collection Centres.

1.3 Online payment of taxes and charges

The outstanding dues of the consumers in respect of water supply charges & taxes can be viewed in the website of Metrowater (www.chennaimetrowater.com).

The consumer can make on-line payment of their water taxes & charges dues through VISA/Master cards and through 65 Banks.

1.4 Complaints Monitoring System

Using Online system, the complaints of the consumers are registered and forwarded to the respective Depots for redressal through online. Even if the complaints are registered in any of the Depots, Area Offices or Head Office, the computer will forward them to the appropriate Depot for attention. The complaints are redressed as per the time frame prescribed in the Citizen’s Charter and if not, the complaints will be escalated automatically by the computer system to the higher officials for immediate attention